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Body worn cameras in retailing: a review of use and impact

In countries around the world retailers are reporting increasing concerns about the levels of violence and verbal abuse targeted at their staff, often connected with elevated levels of shop theft. In an effort to address this problem some are investing in Body Worn Cameras (BWCs) to try and deter would-be offenders, deescalate threatening and intimidating events, offer reassurance to those wearing them, and act to collect first-hand video and audio evidence that can be used to prosecute perpetrators.

This study provides a detailed review of how a technology, typically associated with law enforcement, is being used by retailers and what impact, if any it is having. It is based upon in-depth interviews with representatives from 16 large retail organizations that have been using BWCs for a period – some for several years across multiple locations, others just completing a time-limited trial in a few stores.

The retailers taking part in this study operate in Australia, New Zealand, United Kingdom, and the USA.

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